What's your return policy?
You can return stock hair systems that are unused, uncolored and uncut to us within 30 days of purchase date. Once we receive them, we will refund the full value of your goods.
For custom-made hair systems, if it’s a production fault or a quality problem, we will repair or remake them for your clients free of charge. If it’s an order fault or the fault is through a lack of customer maintenance, we will have to charge to adjust or repair the hair system and the cost will depend on the specification of the repair.
Please note that whatever the problem, it’s best if you inform us as soon as possible as this makes it easier and quicker for us to check the problem ourselves and resolve it.